Gurantee

Guarantee Policy for Lovebird BD

At Lovebird BD, we strive to provide our customers with high-quality products and services. Our Guarantee Policy is designed to ensure your satisfaction and build trust in every purchase you make with us.

1. Product Quality Assurance

We guarantee that all our products meet the quality standards as described on our website. If a product does not match its description or has manufacturing defects, we will address the issue promptly.

2. Guarantee Period

The guarantee period varies depending on the product. Specific details will be mentioned in the product description or packaging. For further clarification, please contact our support team.

3. What Is Covered

• Manufacturing defects.
• Items that are damaged during shipping (must be reported within 24 hours of delivery).
• Products that do not match the description or features provided on the website.

4. What Is Not Covered

• Damage caused by misuse, improper handling, or natural wear and tear.
• Items altered or repaired by third parties without prior consent.
• Products not purchased directly from our website or official channels.

5. Claim Process

To claim the guarantee:

1. Contact us via email at mollahasib361@gmail.com or WhatsApp at 01910060089.
2. Provide proof of purchase (order number, receipt, or invoice).
3. Share clear photos or videos of the product highlighting the issue.

Our team will review your request and respond within 3-5 business days with a resolution.

6. Resolution Options

If your claim is valid, we will offer one of the following options:

• Replacement of the product.
• Repair of the product, if applicable.
• Refund, as per our Refund Policy.

7. Customer Responsibility

It is the customer’s responsibility to:

• Use the product as per the instructions provided.
• Report any issues promptly to avoid delays in processing claims.

Contact Us

For questions or claims regarding our Guarantee Policy, please reach out to us:

• Email: mollahasib361@gmail.com
• WhatsApp: 01910060089

Thank you for choosing Lovebird BD. We are committed to ensuring your satisfaction with every purchase!