Refund and Returns Policy

Refund Policy – Lovebird BD

Effective Date: [Insert Date]

At Lovebird BD, we strive to ensure your satisfaction with our products and services. If you are not completely happy with your purchase, please review our refund policy below:

1. Eligibility for Refund

1.1 Refund requests must be made within 7 days of receiving the product.
1.2 Products must be unused, in their original condition, with all tags and packaging intact.
1.3 Proof of purchase (order confirmation, receipt, or invoice) is required for all refund claims.

2. Non-Refundable Items

2.1 The following items are not eligible for refunds:

• Customized or personalized products.
• Items marked as “Final Sale” or “Non-Returnable.”
• Products damaged due to misuse, neglect, or accidents.

3. Process for Refund

3.1 Contact us via email at mollahasib361@gmail.com or WhatsApp at +880 1910-060089 to initiate your refund request.
3.2 Provide details of your purchase, including order number and reason for the refund.
3.3 Our team will review your request and confirm eligibility within 3 business days.

4. Refund Options

4.1 Approved refunds will be processed as follows:

• Original Payment Method: Refunds will be credited to the payment method used during the purchase.
• Store Credit: Option to receive the refund as store credit for future purchases.
  4.2 Refunds will be completed within 7-10 business days after approval.

5. Return Shipping Costs

5.1 If the return is due to a defect or error on our part, Lovebird BD will cover the return shipping costs.
5.2 For other reasons, the customer is responsible for return shipping fees.

6. Damaged or Incorrect Items

6.1 If you receive a damaged or incorrect product, notify us immediately with photographic evidence.
6.2 We will replace the item or issue a full refund, including shipping costs.

7. Cancellations

7.1 Orders can be canceled before shipment for a full refund.
7.2 Once the product has been shipped, the standard refund policy applies.

Contact Us

If you have questions or need further assistance, please reach out to us:

• Email: mollahasib361@gmail.com
• WhatsApp: +880 1910-060089
• Address: 1/2E South Komolapur, Babe Modina Complex -1217, Motijheel, Dhaka

We value your trust in Lovebird BD and are committed to resolving any concerns promptly!